You can call our customer care team on 0845 300 20 20* 9am - 9pm, Monday to Saturday and 10am - 4pm Sunday. One of our friendly advisers will try to solve the problem during your phone call. If they cannot, the next step will be agreed with you.
You can also email us at tescotalkwifi@tesco.net or write to us at:
Tesco Talk Wi-fi
P O Box 437
Stevenage
SG1 9GD
* FREE from your Tesco Talk Wi-fi phone (within a Wi-fi enabled area).