FAQ Internet Phone Adapter

If you're looking for the technical F.A.Q. click here

1. How will my broadband download limits be affected?
Tesco Internet Phone will use a small amount of your download limits.

2. Will I be able to make 999 calls?
No, you cannot use Tesco Internet Phone service to call the emergency services.

3. What happens if my credit runs out in the middle of a call?
When you run out of credit the call will automatically hang up. The next time you attempt to make a call a recorded message will let you know that you are out of credit. So make sure you always have your Tesco Internet Phone account topped-up.

4. I've forgotten my password, what should I do?
Go to www.tescointernetphone.com and click on the 'Lost your password?' link, near the login area. After entering your login and submitting the form you will receive your password in an email from the customer care team at Tesco. If this doesn't work ring the Support Team on 0845 045 0130* and they will be more than happy to help.

5. How much will it cost to call my internet phone?
Calling from a standard landline or mobile will incur standard charges set by the caller's telephone service. Calls made between Tesco Internet Phones are free.

6. After installing the Tesco Internet Phone, I cannot make a call?
In the first instance, restart your Internet Phone Adapter. If that is not successful then call the helpline number.

7. How do I retrieve voicemails?
To retrieve voicemail, dial '*123' on your handset when connected to the Internet Phone Adapter. You will not be charged for retrieving voicemails. Please note that the Internet Phone Adapter will not automatically tell you when you have missed a call or have voicemail.

8. My router/cable modem has no spare ethernet ports, can I still use the Internet Phone Adapter?
Yes, but you will need to purchase an ethernet hub so that you can connect it to the Internet Phone Adapter.

9. Can I still have more than one Tesco Internet Phone account on one computer?
Yes, but the account registered with the Internet Phone Adapter cannot be accessed with the on-screen phone, while all other accounts will need to use the on-screen phone.

10. Can I use an Internet Phone Adapter with a Mac?
Yes, the Internet Phone Adapter is independent of your computer's operating system.

* FREE from your Tesco Talk Wi-fi phone (within a Wi-fi enabled area) or just 7p a minute from a BT landline, 9am - 9pm, 7 days a week. Other providers may vary.