Privacy and Security
Tesco is committed to protecting your privacy and your information will be held in accordance with strict UK data protection standards. This Privacy Policy explains how all personal information collected via the Tesco Internet Phone service is used.
If you have any queries or requests concerning your personal information please contact the Privacy Officer, Corporate Secretariat, Tesco House, Delamare Road, Cheshunt, Waltham Cross, Hertfordshire EN8 9SL
Tesco collects the information provided by you on registration together with information we learn about you from this and other Tesco services.
We will also collect any financial information from you required for us to charge you for the service. This may include credit or debit card details or direct debit and other
banking information.
We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site use which enables us to improve the service we provide
In order to provide the service, we collect Traffic data which is information relating to the calls that you make but not the content of the calls. This information will include details of the numbers called as well as the duration and time of the calls. In addition to collecting this information for call transmission and call charging purposes, this information may be used to help shape the offers for Tesco group products and services that we may send. This information will only be held by us for as long as is necessary to provide the service or as required by UK law.
We will access the information recorded through the use of your Clubcard to help us improve our service to you and to make our communications more relevant.
We will use your information to:
In addition we may, unless you indicate otherwise, contact you with offers and information about products and services of interest to you and your family.
As part of the registration process, you will be allowed to tailor your marketing preferences. If you do not want to receive marketing material from us, please select your choices by using the boxes available.
We like to hear your views to help us improve our service. From time to time, we may contact you for customer research purposes. Again, if you do not want to be contacted for these purposes, please make your choice as part of the registration process.
You can change your marketing preferences at any time by logging into your account.
Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service In these cases we will communicate with you via the email address you provide when you register for Tesco Internet Phone.
We would like to reassure you that your details are safe and will never be released to companies outside the Tesco Group for their marketing purposes.
We will share your details among Tesco companies at home and abroad including our joint ventures (e.g. Tesco Mobile) and with any future owners of the Tesco Internet Phone service. Where necessary, we will share your information with businesses that process this information on our behalf to enable us to provide the service on a global basis (e.g. telecommunication network operators and payment services providers). Wherever these third parties have access to your information, we will always require them to adopt the same high levels of security to protect your information as those used by Tesco.
However, where requested to do so, we may co-operate with any court, tribunal, regulatory body, police authority or other similar authority in any investigations or proceedings concerning you or your use of the Tesco Internet Phone and Tesco broadband services. This may include disclosing information about communications transmitted via these services to the authorities where required.
We may also use and share information relating to groups of customers, without identifying individuals, to learn more about customer behaviour and find ways of enhancing our service.
Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.
"Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the way cookies work on http://www.cookiecentral.com/. Tesco uses cookies to:
Non-registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile. In addition, any visitor who has clicked on a Tesco advertisement on another site that links to us will be sent a semi-persistent (e.g. two weeks lifetime) anonymous cookie that will allow us to analyse advertising effectiveness and manage our relationship with our associated websites.
Whilst you do not need to allow your browser to accept cookies in order to browse much of our web site or to access many of our services, you must have cookies enabled if you wish to shop online at any of our stores or access any areas reserved for registered users.
Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser, but this may restrict the use of some of the Tesco sites.
You have a right to access the personal data that is held about you. To obtain a copy of the personal information Tesco holds about you, please write to us at the following address: Privacy Officer, Corporate Secretariat, Tesco House, Delamare Road, Cheshunt, Waltham Cross, Hertfordshire EN8 9SL enclosing your postal details and a cheque for £10 payable to Tesco Stores Limited.
