• Make multiple calls at the same time with a new window for each call
• Make conference calls and call transfers
• Improved call quality with echo cancellation
• More user friendly features, including drag-and-drop contacts
• Integrates with Outlook 2003 so contacts can be added to the Contact List and the Onscreen Tesco Internet Phone toolbar can be displayed directly in Outlook
• Improved sound handling including the ability to preview On-Hold Music
• Improved context-sensitive menus to control calls
• Mouse-over pop ups on Contact List for easy access to information and contact management
• Windows Vista © compatibility
• Simple call history display
• Easy access to "My account"

You will need:

• A broadband internet connection
• A PC running Windows 2000/XP/Vista
• About 20MB of free disk space
• 1GHz Pentium III or greater
• 256 MB RAM
• SVGA (800x600) Display

This version does not support Windows 98 Second Edition/Millennium Edition and we recommend that if you are running Windows 98 Second Edition/Millennium Edition you continue to use the previous release of the onscreen Tesco internet phone. For more information, please contact our customer care team.

Installing the latest version of the Onscreen Tesco Internet Phone

When you run the Installer, simply click the Next > button and follow the prompts until you have the software installed. At the end of the Installation the Onscreen Tesco Internet Phone will launch automatically.

When you run Onscreen Tesco Internet Phone for the first time, the Setup Wizard will start. The Setup Wizard will help you choose and setup your internet phone. If you don't have a previous version of Onscreen Tesco Internet Phone installed you'll need to enter your Tesco Internet Phone number and password as part of the Setup process.

Once the Setup Wizard is complete, you'll see the main Onscreen Tesco Internet Phone window appear.

Making Calls

We've put three numbers on your contact list for you. The Test Number will play you a short recorded message about the Tesco Internet Phone. You can try calling that number by double-clicking on the Test Number entry in the contact list. If you can hear the message, your phone is working.

Your free Voicemail number is also on the contact list. When you're busy or not online callers can leave Voicemail messages which you can collect later on - all free of charge.

You can make calls by dialling on the Onscreen Tesco Internet Phone keypad or the keypad on your keyboard.

You can also make a call when you put your cursor over the contact you wish to call and click on the telephone call icon in the calling window. A second calling window will then pop up. Here you can also put the call on hold, make a conference call, transfer the call or end the call.

HOLD - Click to put yourself on hold. The other participants will be able to continue talking to each other.

CONFERENCE - Click to add contacts to your conference call.

TRANSFER - Move contact to another call.

END CALL - Disconnects all callers.

Multiple Calls

Onscreen Tesco Internet Phone will allow you to run multiple calls at once. Each call will have its own Call Window. You can start a new call by simply dialling another number while one call is already in progress.

Only one call can be active at any one time. When you start a new call, the current call is automatically put on hold. You can switch between calls using the Resume button.

On Hold Music

Onscreen Tesco Internet Phone allows you to set any .wav or .MP3 file as your On-Hold Music, which will be played to callers anytime you place them on hold. To enable On-Hold Music and select your preferred music file, go to the Sounds section of the Options menu.

Transferring and Conference Calls

You can transfer any call in progress by clicking on the Transfer button in the Call Window. The Transfer Call window will appear. From here you can select another contact as the transfer destination, enter a number not on your contact list or select an existing call.

When you transfer a call, Onscreen Tesco Internet Phone performs a blind transfer. This means that the destination number will ring and when answered the call will transfer immediately. When you transfer a call you can no longer participate in the conversation but you will continue to be charged for the call.

You can also use Onscreen Tesco Internet Phone to host your own Conference Calls. To have a Conference you can simply drag-and-drop Contacts into an existing Call Window from either the Contact List or another Call Window. With multiple calls in progress you can easily drag Contacts between calls.

In the conference call window you will see two icons:

Click on the green double arrow to move the contact on to another call.

Click on the red phone icon to disconnect the contact from the conference call.

Another way to Conference is to establish a call to the first participant then click on the Conference button in the Call Window. This will bring up the Conference Call management window.

On the left you'll see a list of people in your Contact List, while on the right is a list of those already in the Conference.

Select one or more people from the left side then click Add >> to move their names to the conference call. If the person is not already in your list you can enter the phone number at the bottom of the window.

Pressing the Update Call button will return you to the main window and dial any added Conference participants. As soon as they answer they will join the call. When you return to the main window you'll see that the Call Window has been updated with the new Conference participants.

Pressing the End Call button will end the Conference and hang up on all callers. You can remove a user from the Conference using the management window - in much the same way as adding people.

Instant Messages

Onscreen Tesco Internet Phone can also be used to send Instant Messages to any other user on your contact list.

To send an Instant Message to another Onscreen Tesco Internet Phone user, right-click on their entry in the contact list and choose Send Message. You can also send a message from the calling window by clicking on the message icon.

Adding Microsoft Outlook © 2003 contacts to the Onscreen Tesco Internet Phone

Onscreen Tesco Internet Phone supports integration with Outlook - allowing you to call any of your Outlook contacts.

To change your Outlook settings click on Menu | Options | you will need to restart Onscreen Tesco Internet Phone for the changes to take effect.

Outlook contacts are displayed in the Outlook Contacts group. This will only appear if Outlook is running. If you have categorized your contacts in Outlook, these categories will appear in Onscreen Tesco Internet Phone as Groups.

Note: if a single contact has multiple Categories in Outlook, only the first Category is recognized.

The Onscreen Tesco Internet Phone Options Menu

You can get to the Options Menu by clicking on the Menu button in Onscreen Tesco Internet Phone and then choosing Options. From here you can adjust lots of settings including your Audio options, Voicemail settings, Notifications, Message Logging and much more. Once you're comfortable using Onscreen Tesco Internet Phone you can go through the Options and set the program up just the way you like.

Advanced Echo Cancellation

New in Onscreen Tesco Internet Phone is the inclusion of advanced Echo Cancellation which can help improve call quality by removing locally caused echo when in a call. This feature is located in the Advanced options and is enabled by default.

Call history

The call history pane is split into two sections:

• Calls in progress
• Completed calls

The completed calls section lists the date and time of the call, who you called and their current status. You can use the calling window to call them again or send them a message.

My Account

Once you have registered your Tesco Internet Phone, you can get to My Account in three ways:

1. Click on the My Account tab

   For Pay As You Go customers, the screen shows your current balance.

   

   Customers on one of our call plans will be shown their current call usage.

2. Or you can click on the Menu button within Onscreen Tesco Internet Phone, and select View My Account to take you to the Tesco Internet Phone website for all your account information or

3. Go direct to the Tesco Internet Phone website at www.tesco.com/internetphone and follow the links.